Communication Specialist Job Details

Job summary

The Communications Specialist acts as the first point of contact for customers requesting transports and for general business calls. They are expected to perform their duties pursuant to the standards as set forth by company management.

Review the following job requirements below, then complete the Application Submission Instructions to the right.

 

Summary of Essential Job Functions

• Employees must report to work well rested and on time

• Employees must have a minimum of eight (8) hours rest prior to the start of any scheduled shift

• Outside employment is not discouraged, however employees may not work at another place of employment within the eight hour pre-shift period

• Participate in shift briefings

• Maintain proficiency and currency in accordance with company training programs
  Accurate and timely completion of assigned “Shift Duties and Responsibilities”

• Participation in company Quality Management program

• 100% attendance at company / department meetings

• Adherence to company policies and procedures

• Accurate and timely completion of instructions from management

• Perform general housekeeping duties to insure cleanliness and functionality of work area

• Maintain excellent working knowledge of all policy and procedures relating to communications and flight / mission operations

• Accurate and timely flight following

• Prompt completion of appropriate flight notifications and flight related documentation

• Employee must be capable of working in an environment with minimal to moderate physical and psychological stressors

• Employee must be able to transmit clear and concise messages over telephone, public address, and radio systems

 

Minimum Requirements

• Minimum one (1) year public safety communications experience (preferred).

• Minimum one (1) year certification as Emergency Medical Technician-Basic or equivalent

• Maintain proficiency and currency according to the standards of:

  • New York State Department of Health (NYSDOH) Emergency Medical Technician (Basic) or equivalent

  • American Heart Association or American Red Cross “professional rescuer” (or equivalent) CPR certification

  • National Incident Management System (NIMS) ICS-100, ICS-200, and ICS-700

  • FAR 135 Communications Specialist Training (as provided by aviation vendor)

• Possess basic computer competency and keyboarding skills

• Be proficient with basic data entry

• Be able to “multitask” (simultaneous telephone / keyboarding / voice transmission skills)

 

Abilities Required

• Must be able to sit for extended periods of time

• Employee must be able to endure long periods using a computer, including extended periods viewing a computer screen and frequent typing